Payment received

What happens next

Thank you. Your payment went through Stripe. Here is what we do from here, in plain steps.

1. 1

   We see your payment

   Stripe sends us a receipt for the session you paid for. You should also get a receipt from Stripe by email.

2. 2

   Write to us with your problem

   If you have not already, email [email protected] or message our Facebook page, Jotter Support (opens in a new tab). Say what you were trying to do, what device or website it is, and what you want to happen. A picture of the screen helps.

3. 3

   We start your session

   We reply in that same thread and walk you through it one step at a time, at your pace. You stay in control of your device. You type your own passwords. We will never ask you to send a password, a one-time code, or a full card number.

4. 4

   You get a plain recap

   When we finish, we send a short summary of what we checked, what changed, and what to try if it happens again.

If something looks wrong with the charge, email [email protected] and we will sort it out in plain language.